Occasionally when opening the app, the devices may appear disconnected until the app comes into the foreground.

The app will try to reestablish the connection, which should take anywhere between 5 to 20 seconds. From here, the devices should stay connected.

If you are noticing your wristband device keeps disconnecting from the Biostrap app, please:

  1. Try Reseting the device(s)
  2. Turning your phone's Bluetooth off then back on
  3. Restarting your phone


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