Sometimes it takes time to get STEPS count updated from the server. Please wait for a minute or so.

If even after waiting, the STEP count in not increasing, please check following things.

  • Go to the “Account” tab to confirm that wristband is connected to the App.
  • This can also happen when you don’t have (or have a very poor) internet connection. Please make sure you have good internet connection and then try again. 
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