We hope you love your Biostrap and don't want to return it to us! 

However, in the event you do, we offer a 30 day return policy as long as the product has no visible damage and we receive all the components in the original packaging.

We also are offering a 90 day warranty, effective the date the package is received. 

Please email sales@biostrap.com with your order number, phone type and why you'd like to return, and we can start the process for you.

Effective August 11, 2017: All returns are subject to a 10% restocking fee that will be taken out of the refund.

For international returns, the customer is responsible for paying for the return shipping and providing the tracking number.

Did this answer your question?