We offer a 30-day return and 180-day warranty policy.

If you are dissatisfied with your purchase of the Biostrap Unit within 30 days of purchase, please contact us at support@biostrap.com to initiate the return process.

For all customers in the U.S:

  • We provide a pre-paid return label that is valid for 10 days once approved
  • Return shipping after the pre-paid label expires will be paid by the customer, and not re-imbursed

For all customers out of the U.S:

  • You will be responsible for all the local taxes and custom duty
  • Return shipping will be paid by the customer




RESTOCKING FEES:

Note:
All purchases after August 11, 2017 will incur a $25 restocking fee for the first set (Biometric and/or Total Health), plus an additional $10 restocking fee per set after the first one in the same order.

For example, if you return 1 Total Health Set and 1 Biometric Set from the same order number, the total restocking fee taken from your refund will be $35.

Restocking fees still apply to orders where a replacement device was not requested within the 180 day warranty.

Orders returned with parts or accessories missing from the package will not be fully refunded.

Missing wristband straps: $15
Missing original box: $5
Missing shoe clip: $1

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