We offer a 30-day return and 180-day warranty policy.
If you are dissatisfied with your purchase of the Biostrap Unit within 30 days of purchase, please contact us at email@example.com to initiate the return process.
For all customers in the U.S:
- We provide a pre-paid return label that is valid for 10 days once approved
- Return shipping after the pre-paid label expires will be paid by the customer, and not re-imbursed
For all customers out of the U.S:
- You will be responsible for all the local taxes and custom duty
- Return shipping will be paid by the customer
Note: All purchases after August 11, 2017 will incur a $25 restocking fee for the first set (Biometric and/or Total Health), plus an additional $10 restocking fee per set after the first one in the same order.
For example, if you return 1 Total Health Set and 1 Biometric Set from the same order number, the total restocking fee taken from your refund will be $35.
Restocking fees still apply to orders where a replacement device was not requested within the 180 day warranty.
Orders returned with parts or accessories missing from the package will not be fully refunded.
Missing wristband straps: $15
Missing original box: $5
Missing shoe clip: $1