How do I reset my device?

To reset your device, please go to:

Settings > click the device icon (Wristband or Shoepod)  > Scroll down > Click Reset

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• How do I reset my shoepod device?

  To reset your Activity Pod device, please go to: Settings > click Activity Pod icon > Device Settings > Click Reset

• How do I reset the wristband device?

  To reset your wristband device, please go to: Settings > click Wristband icon on top left > Click Reset  

• My Biometric recording is stuck at the ANALYZING screen

  Sometimes it may take several minutes to analyze the biometric data. Please wait for a few minutes. If the App is still stuck at the Analyzing stage even after waiting for several minutes, it is possible that data transferred from your wristband to ...

• The firmware update failed

  Firmware updates are important for the best experience with the Biostrap hardware and the app.  If the new firmware update is failing, please try to reset the wristband device several times:  Click on the Settings tab Click on the wristband icon ...

• What kind of device do I need to access the Biostrap app?

  Biostrap wristband and shoepod devices are compatible with select iOS and Android devices, including the following at oldest: iOS – iPhone 4s, 5, 5c, 5s, 6, 6+, 6s, 6s+, iPod 5th gen, iPad mini, iPad 3, iPad 4 and iPad air. Android – Samsung Galaxy ...