My Biostrap keeps disconnecting from the app
Occasionally when opening the app, the devices may appear disconnected until the app comes into the foreground.
The app will try to re-establish the connection, which should take anywhere between 5 to 20 seconds. From here on, the devices should stay connected.
If you are noticing your wristband device keeps disconnecting from the Biostrap app, please:
- Try Resetting the device(s)
- Tap on the disconnected image and select "Remove device", restart the app, then try to pair the device again
- Turning your phone's Bluetooth off then back on
- Restarting your phone
Related Articles
What kind of device do I need to access the Biostrap app?
Biostrap wristband and shoepod devices are compatible with select iOS and Android devices, including the following at oldest: iOS – iPhone 4s, 5, 5c, 5s, 6, 6+, 6s, 6s+, iPod 5th gen, iPad mini, iPad 3, iPad 4 and iPad air. Android – Samsung Galaxy ...
What activities are auto-recognized in the app?
The following cardio exercises are auto-recognized in the app and do not to be trained within the Biostrap app: Walking/Running Elliptical Rowing Indoor Cycling Outdoor Cycling Stairstepper
Does Biostrap have GPS?
Biostrap is able to gather location data from your phone, and not the wristband device. We give you the option to map your activity with the phone GPS when recording: Running/Walking, Cycling, Hiking If you don't want to share your location ...
Does Biostrap take daytime readings?
Biostrap does take daytime readings, but the user will see very few daytime biometrics, if any, depending on environmental factors and their normal daily movement. Our clinical-quality PPG sensor uses Red and Infrared LEDs, which allow us to ...
How do I connect my Biostrap devices?
Once you download the Biostrap app on your iOS or Android mobile device, it will guide you through the setup process and help you connect to your devices. To connect your devices: Make sure the devices are charged Make sure Bluetooth is on Android ...