My step count is not increasing, what's going on?

My step count is not increasing, what's going on?

Sometimes it takes time to get STEPS count updated from the server. Please wait for a minute or so.

If even after waiting, the STEP count is not increasing, please check the following things:




  • Go to the “Settings” tab to confirm that the wristband and/or shoe pod is connected to the App.

  • This can also happen when you don’t have (or have a very poor) internet connection. Please make sure you're either using Wi-Fi or have good cellular reception and internet connection, restart the app, and then let it sync again. 

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