What is Biostrap's return policy?

What is Biostrap's return policy?

We offer a 30-day return and 365-day warranty policy, starting the day the product was delivered.

Please read through to understand all details of logistics, product exclusions, restocking fees, other fees, and the return timeline.

If you are dissatisfied with your purchase of the Biostrap Unit within 30 days of delivery, please contact us at support@biostrap.com with your reasons for returning to initiate the process.

*As a note, we do not refund any shipping costs*

For all customers in the U.S:

  • We provide a pre-paid return label that is valid for 10 days once approved
  • We do not reimburse for shipping materials
  • Return shipping after the pre-paid label expires will be paid by the customer, and not reimbursed
  • We do not expedite shipping for replacements

For all customers in the European Union (+Norway, Switzerland and the United Kingdom):

  • We offer a limited 14-day return and 2-year warranty policy, starting the day the product was delivered
  •  Read the RMA here on the Biostrap EU website

For all customers out of the U.S:

  • You will be responsible for all the local taxes and custom duty
  • Return shipping will be paid by the customer
  • We do not reimburse for shipping materials
  • We do not reimburse for return shipping costs
  • We do not reimburse the original international shipping costs

PRODUCT EXCLUSIONS:

As mentioned on the respective product pages, Keep A Breast branded products are ineligible for refunds.

We reserve the right to accept or decline these requests as we see fit.


RESTOCKING FEES:

As of June 6, 2019, we no longer charge a restocking fee for returns.


OTHER FEES:

Orders returned with parts or accessories missing from the package will not be fully refunded.

Missing shoepod: $100
Missing HRM: $100
Missing charger base: $40
Missing wristband straps: $15
Missing original box: $5
Missing shoe clip: $1
Missing USB cord: $1



RETURN TIMELINE:

We count the 30 day return window as starting the day of delivery, per the shipment tracking link.

The 30-day return window and 365-day warranty do not restart upon delivery of a replacement device.

Any returns sent back outside of the 30 day window will not receive any refund. There will be no exceptions made.


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