What items will be included with my Biostrap?
Your package should include the items pictures below. You will need all of these items to set up and best use your devices!
How do I charge my Biostrap devices, and how long will the battery last?
Keeping your Biostrap devices charged is easy! We recommend charging your device daily and keeping your battery above 20% at all times. You can always check the battery status of your devices in on the Settings page in the Biostrap app. With normal ...
What is Biostrap's return policy?
We offer a 30-day return and 365-day warranty policy, starting the day the product was delivered. Please read through to understand all details of logistics, product exclusions, restocking fees, other fees, and the return timeline. If you are ...
Does Biostrap take daytime readings?
Biostrap does take daytime readings, but the user will see very few daytime biometrics, if any, depending on environmental factors and their normal daily movement. Our clinical-quality PPG sensor uses Red and Infrared LEDs, which allow us to ...
How do I connect my Biostrap devices?
Once you download the Biostrap app on your iOS or Android mobile device, it will guide you through the setup process and help you connect to your devices. To connect your devices: Make sure the devices are charged Make sure Bluetooth is on Android ...
My Biostrap keeps disconnecting from the app
Occasionally when opening the app, the devices may appear disconnected until the app comes into the foreground. The app will try to re-establish the connection, which should take anywhere between 5 to 20 seconds. From here on, the devices should ...