How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
How do I record an on-demand Biometric Pulse Report and what are the benefits?
What are the biometrics displayed on my main app dashboard?
How do I wear the Strap 2.0?
What material is the band made of and how can I keep it clean?
How do I charge my Biostrap devices, and how long will the battery last?
Frequently Asked Questions
How does Biostrap track sleep?
How do you differentiate light sleep and deep sleep?
How do I retrieve a missing sleep session?
Does Biostrap track REM sleep?
Does Biostrap work with pacemakers/ICDs?
Does Biostrap integrate with third parties like MyFitnessPal?
Do you have an API or SDK?
Recording an Activity
Why do I have to press Record for my exercises to be detected?
How should I record a run or a walk?
How do I record single arm motions or kettle bell swings?
How do I change the timer between reps while recording a workout?
How do I edit an exercise that has been misclassified?
See all 8 articles
Does Biostrap show a recovery score?
Does Biostrap take daytime readings?
Why can't Biostrap currently track active heart rate?
How can Biostrap measure respiratory rate?
What is the baseline?
See all 9 articles
Hardware & Firmware
How does background syncing work with Android?
What kind of processor is used?
Why does Biostrap ask for voice permissions?
Do I have to be on my phone all the time to use Biostrap?
Is Biostrap waterproof? Can I swim with it?
See all 9 articles
How do I reset my shoepod device?
What size is the wristband?
What does the shoepod look like to wear?
Do I have to wear the shoepod?
What is the difference between the different sets?
Can I make payments on my Biostrap?
How does Biostrap compare to other wearable devices?
Why doesn't my battery get to 100%?
Source Default Category
Source Default Folder
HRM Devices - Understanding the LED Light Sequence Patterns
How is the Activity Score calculated?
Can an activity be recorded without the Activity Pod
What is the aging index on the Pulse Report?
How can I download my data?
See all 59 articles