Firmware updates are important for the best experience with the Biostrap hardware and the app. 

If the new firmware update is failing, please try to reset the wristband device several times: 

  • Click on the Settings tab
  • Click on the wristband icon
  • Click on the RESET button.
  • Retry to install the firmware update

Make sure to keep your devices close to your phone and most importantly, keep the app open during the firmware update.

Please do not leave the app (or press the home button) during the update.