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How do I reset my device?
To reset your device, please go to: Settings > click the device icon (Wristband or Shoepod)  > Scroll down > Click Reset
Wed, Dec 16, 2020 at 3:31 PM
My Biostrap keeps disconnecting from the app
Occasionally when opening the app, the devices may appear disconnected until the app comes into the foreground.  The app will try to re-establish the conne...
Mon, Dec 14, 2020 at 5:14 PM
How do I pair my external heart rate monitor (HRM) to Biostrap for active heart rate?
We're super excited to have this integrated solution for active heart rate! We released this for iOS in September 2017, and released it for Android in ...
Mon, Dec 14, 2020 at 5:18 PM
How does auto sleep detection work?
Biostrap can auto-detect sleep, and identify when you are in different sleep stages (awake, light, deep). How sleep stages are detected? Clinical polysomn...
Mon, Dec 14, 2020 at 4:19 PM
How does Remote Monitoring work?
Wearing a Biostrap doesn’t only help you track your own biometrics, but you can grant other users access to your data! Coaches can monitor players, child...
Mon, Dec 14, 2020 at 3:50 PM
Understanding Sleep Score
The Sleep Score is a relative measure of the quality of today’s sleep session with respect to the quality of your Biostrap sleep sessions over the past 3 t...
Mon, Dec 14, 2020 at 3:51 PM
How to Improve Syncing
The best way to improve syncing times is to check the app several times throughout the day, and allow it to fully sync data. Working Out You can keep th...
Mon, Dec 14, 2020 at 4:17 PM
Shipping Policy
Biostrap USA ships to: United States, Canada, Mexico, Australia, New Zealand Biostrap Europe ships to: Austria, Belgium, Denmark, Finland, France, Germany,...
Mon, Dec 14, 2020 at 3:40 PM
How to Interpret Biometric Readings
Biostrap is not intended to diagnose or treat any medical condition. Please consult with your doctor for any medical advice. Resting Heart Rate A normal...
Mon, Dec 14, 2020 at 3:55 PM
Full User Guide
Please click here to access or download the full Biostrap user guide. Looking for something specific? At the top left of this article, click All Collect...
Fri, Dec 18, 2020 at 1:08 PM